Shipping & Return Policy
SHIPPING
When will my order ship after purchasing?
Processing takes 1-3 business days, Monday through Friday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy dandy list below to find out how long your Skin Pot Co package will take to arrive.
Estimated Shipping Time
Estimated Shipping Time is 3-5 Business Days. The shipping time vary depending on weather conditions, unwanted calamities or any technical issues.
How is my shipping cost calculated?
Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international are shipped either BlueDart, Delhivery, DTDC & etc., dependent on location.
RETURNS
Help! My Skin Pot Co product did not arrive up to par.
In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfilment centre. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at hello@skinpot.co and we will be happy to help you!
I received a product with an outdated label.
Due to a recent name change in our manufacturer some of our shipped out products may be packaged with our outdated “Skin Pot Co” branding. Our goal has always been to incorporate a blend of natural, healthful ingredients with clean, high-end non organics to make skincare that promises the best results. Our mission hasn’t changed, but our name has! Please note that these products are not 100% organic or certified organic and refer to the information on our disclaimer page on our products ingredients to understand what should be expected within Skin Pot Co products. If you have received a product labelled with “Skin Pot Co” and would like to promote or share that product, or would simply like your product to have updated labelling, please contact us at hello@skinpot.co and we will replace your product with our most updated “Skin Pot Co” packaging or issue you a store credit or refund for the value of the product.
Can I return a product if I have (gently) used it?
We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at hello@skinpot.co and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.
REFUND
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method.
